Ochre Fitted Sheet | Soft Brushed Microfiber | Chessington Rooms UK

When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, telephone number, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We use your information only for the following purposes:

• Processing your order;
• Updating you about the progress of your delivery or collection;
• To serve personalized content to you;
• To contact you about leaving a review on a product once your order has been completed;
• If you consent, to notify you of products or special offers that may be of interest to you
• We will not release your details to any company outside of the Chessington Rooms for marketing purposes.
• We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.
• We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.
• The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office.
• It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

When you are dissatisfied with the products for any reason, you may return them to us in their best condition and packaging within the first 14 days of receiving them. We will refund shipping costs charged by the buyer when the order was initially placed once the return process for the goods has been completed. 

The return process takes a few days, so wait patiently until we verify all the details and check your returned products. Please note that before you return the products, contact our customer care on info@chessingtonrooms.com

The consumer is responsible for the return and related costs unless the product was defective or wrong; in that case, we will have a pre-paid returns tag for faulty goods - please note that Chessington Rooms will not refund return shipping fees.

them, or Yorkshire will reject your claim, and you’ll be responsible for all the risks associated with it. 

Note: You are required to return the gifts with the returned products. And that you will not claim to have them at any cost and return the products only.

Also, it is essential to claim the return in the first 14 days after receiving

Which products cannot be returned?

• Products you've had for more than 14 days
• Unsealed or unboxed products
• Products that haven't been packaged or labeled in their original packaging
• Poorly maintained products or packaging

You have the right to return the products and claim a refund if you don’t like them, receive a faulty product, or have changed your mind. We provide refunding if you inform us about the issue and claim within 14 days after receiving the product. 

Read the refund rules and process given below; 

Refund Rules

• Only Unwashed or unused products in their original packaging can be refunded within 14 days of purchase—items "AS NEW AS PURCHASED" can be used for the refund claim. 
• Refund only applies to full-price buys; clearance goods are not included. Also, the cost of shipping is non-refundable.
• If the products are defective, have been incorrectly described, differ from a sample or displayed products, or do not perform as promised, we will refund the purchase price and pay the return shipping costs.
• If you need to return something, please make sure it's in its original packaging and return it directly, along with your purchase order.

Refund Process

• Send us the claimed products in the first 14 days after you receive them. It is essential to contact our customer service to claim a refund. Please notify us via email or phone before returning any items so that we are aware of your return. Please keep your evidence of postage because we cannot be held liable for any products lost in shipping if you do not keep your proof of shipping.
• Once we receive the products, they’ll be passed through the inspection to check their condition. Only the products that passed the inspection phase will be considered for the refund.  Once the return has been made, we will issue an invoice as a refund. 
• Refunds will be given back to its original payment process. Please make sure the return is safely wrapped, and we suggest using a tracked service and keeping proof of shipping. When your return is received, kindly give up to three days for it to be cleared.

Our team will send you an email after your claimed products pass through the inspection. Note that the whole process may take up to two weeks. Please keep patience and bear with us!

are not in resalable condition or violate the terms and conditions of our refund policy, you cannot claim the money back or exchange of the goods. Moreover, these products will be returned to you, and you will be responsible to pay the cost of delivery.